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Your new company

Based in Abu Dhabi and with a global footprint, this technology company offers comprehensive IT services. They provide high level managed IT support, cloud services (including Microsoft 365, Azure, AWS, and Google Cloud), and project-based technology solutions such as facilities build outs and automation.

Your new role

As a Technical Support Engineer (Cloud Administrator & MDM Engineer), you'll be a pivotal Level 2-3 point of contact for all technology-related service requests. Your days will involve diagnosing and resolving complex hardware, software, and cloud configuration issues, leveraging your advanced knowledge in Azure, Intune, Jamf, and Microsoft 365. You'll manage L2-L3 ticketing requests, maintain clear communication with clients, and contribute to improving overall customer satisfaction. This role requires a proactive approach to problem-solving and the ability to manage your workload independently while working effectively within a team.

What you'll need to succeed

• Azure administration
• Microsoft Intune
• Jamf (including Jamf Pro, Apple Business Manager, automated device enrollment, and app packaging)
• Microsoft 365
• Azure Virtual Desktop / Windows365 and Remote Desktop Services
• General Networking Troubleshooting
• Video conferencing and audio/video equipment experience (Teams, Zoom)
• Laptop/Desktop imaging and deployments
• Desk-side support for peripherals and network printers

What you'll get in return

In return for your expertise and dedication, you'll join a supportive team environment where you can truly make an impact. You'll have the opportunity to work with cutting-edge cloud and MDM technologies and continuously develop your skills. We offer a role where your ability to build and maintain strong client relationships is highly valued, contributing directly to the company's reputation for excellence.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.