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CUSTOMER SURVEY

WHAT'S BEHIND OUR METRICS?

Since 2008, Hays has operated a global customer service programme surveying over 300,000 customers annually across each of our 33 countries.

The survey is administered weekly by email, allowing customers to respond at any time via any desktop or mobile device.

Responses are captured in a bespoke reporting tool which is only available to our local management teams.

Our customer survey consists of three main questions: overall satisfaction, satisfaction with specific touch points and how likely you are to recommend us to a friend or colleague.

OUR SURVEY FOCUSES ON:

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